Customer Care Executive / Telecaller At Jiva Ayurveda

Organization: Jiva Ayurveda
Location: Faridabad, Haryana
Experience Required: 0–2 Years
Qualification: Minimum 10+2 (Higher Secondary)
Number of Vacancies: 5

If you are someone who enjoys speaking with people, has good communication skills, and wants to build a career in customer service, then here’s a great opportunity for you!

Jiva Ayurveda, a well-known name in Ayurvedic healthcare, is currently hiring for the role of Customer Care Executive / Telecaller at its Faridabad office. This role is ideal for individuals who are enthusiastic, customer-focused, and eager to be a part of a wellness-focused organization.

🔹 Key Responsibilities:

• Attend incoming phone calls from customers and log all important details accurately into the system.

• Understand customer concerns and provide appropriate solutions or information.

• Make outgoing calls to assist customers with queries and guide them to book consultations with doctors.

• Handle each interaction with professionalism and courtesy, ensuring a smooth customer experience.

• Maintain proper records and documentation of all customer interactions.

✅ Skills & Qualities We’re Looking For:

• Excellent communication skills in spoken and written language (free from heavy regional accent or MTI).

• Comfortable with customer interactions, especially over phone calls.

• Basic knowledge of computers and typing is required.

• Familiarity with digital payment methods like UPI, Google Pay, and other platforms.

• Good interpersonal skills—should have a positive attitude, be polite, and have the ability to negotiate if required.

• Should have a sales mindset with an understanding of how to introduce services or products over the phone.

• Strong listening skills to understand the needs of the customer clearly.

• Basic understanding of online shopping platforms and customer service processes.

📘 Eligibility Criteria:

• Minimum qualification: 10+2 (Higher Secondary Certificate)

• Experience: Freshers and candidates with up to 2 years of experience can apply.

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📩 How to Apply:

Interested candidates can send their updated resume in .docx format including the following details in your application:

• Full Name

• Phone Number

• Email Address

This is an excellent chance for individuals looking to begin their journey in customer support while being part of an organization that values health, wellness, and service. If you’re ready to learn, grow, and help others, don’t miss this opportunity!